Whether your goal is to build consensus, improve a working relationship, find common cause, or end a stand-off, this workshop will help. We will focus on listening beneath the spoken word to uncover the underlying values, principles and concerns of all involved parties, and then utilizing what you’ve discovered to guide the communication in a more productive direction.
Managers & Supervisors should not attend this workshop with their employees.
Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services
This session is full. Please send an email to workshop@ucsc.edu to be added to the waiting list and we will contact you if a space becomes available.