Have you ever experienced conflict with a coworker or supervisor and found yourself feeling overwhelmed, powerless, or uncertain about how to respond? This workshop will teach you simple but powerful tools to help you select the optimal strategy for various conflict dynamics. You’ll also gain resources for translating your strategy into action, including respectfully requesting change; setting appropriate boundaries; saying no; and responding to no.

Managers & Supervisors should not attend this workshop with their employees.

Presenter: Nancy Heischman, Director of Campus Conflict Resolution Services

Directions to 1201 Shaffer Road: http://shr.ucsc.edu/directions-to-shr/directions_shr-home.htm